Cutting the cord on phone service

I can still remember my first phone number. My mother, in fact, has had the same phone number for more than 40 years. So the idea of a landline is as much a part of me as my crankiness or my passion for baseball.

But yesterday I called AT&T and discontinued my landline service. The reasons are many, including a decade of dealing with what AT&T calls customer service and the rest of us call phone company hell. The main reason, though, is that my landline had become irrelevant. I was paying AT&T for phone service that I didn’t use, and where the only calls I got were from surveys, telemarketers ignoring the FTC’s Do Not Call list, and political candidates.

The irony? I was dragged kicking and screaming into the cell phone age, and now the only phone I have is my cell. And then there is this: A 2009 study by the National Center for Health Statistics found that one-quarter of U.S. households don’t have landlines, and that 15 percent of us who have landlines use cell phones for most of our calling. Eighteen months later, those numbers are almost certainly higher. How much longer until the only landlines left are those used by businesses?


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  • MOM3

    I would love, love, love to disconnect my landline just to stop paying those AT&T fees. However, after hearing a story on FOX4 of an older woman calling 911 while experiencing a stroke and since she didn’t have a landline and called from her cell phone. Paremedics were unable to locate her call fast enough. Unfortunately, she lost her life. As a mother, I prefer paying an extra bill each month if it’s going to be considered a lifesaver! It’s always better to be safe than sorry! BTW, it also helps me avoid paying extra fees for additional minutes used on my cell! 🙂

  • Oconnor

    Most businesses are moving towards IP phones also since they are generally cheaper and easier to manage and most businesses need a internet line anyway. There really isn’t much use for a traditional phone line anymore.